FAQ

ESCAPE GAME

• How do I book a game session?

Reservations can only be made online with payment by credit card (no on-site ticketing). To book your play session, select a date and time in the calendar. Then add “a seat”, which corresponds to the reservation of a game session for 2 to 8 players, and not to an individual “seat” per player. You will receive a confirmation email with your e-ticket, which you will need to present on the day of the event, along with your ID.

• What happens if I’m late ?

We ask you to arrive 10 minutes before the start of your game session. If you arrive late, we cannot guarantee that you will be able to get your full game time. We reserve the right to deny you access to the game if you are 20 minutes or more late.

• How long does a mission last ?

Count on 1h15 on site. The game session lasts 1 hour maximum. To fully enjoy your experience, we invite you to arrive 10 minutes in advance so that our game master can explain the rules, set the scene and give you all the advice you need. After the session, he will take the time to collect your impressions and answer any questions you may have about the game and the historical aspect of the scenario

• Can I bring extra players?

The scenario is designed for a team of 2 to 8 players maximum. We will not accept teams of more than 8 players.

• What is the minimum age to play?

The minimum age to play is 8 years old accompanied by an adult and 16 years old unaccompanied. We reserve the right to ask for identification to verify your age and justify any booking.

• Can I change or cancel my booking ?

Once you have purchased your game session, there is no right of withdrawal, exchange or refund. Le Donjon de Rouen offers you a real time game. This also implies that in case of delay or absence, we cannot cancel or refund your game session.